We take our customer satisfaction very seriously. All of our products are tested for quality and manufactured according to the best practices in the world. We strive to provide the best customer support to ensure you are happy with your products.
We are committed to complete compliance with the US FDA and AUST TGA and other international regulations. Some products may not have been evaluated by the FDA, TGA or other international bodies, and we make no claims as to the benefits of any of our products. You are able to do independent research and draw your own conclusions and opinions as to any health benefits that these products might provide.
Refunds or replacement shipments will be made under the following circumstances:
DAMAGE DURING SHIPPING
All of our products are carefully inspected before leaving our shipping department. Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping. The outer carton of the shipment will always receive some amount of wear and tear, but there are situations where the damage is severe enough to cause damage to the contents of the box, such that the product has become unusable. In these cases, please place your claim for damaged product within 72 hours of receipt. Please contact us and provide detailed information and photographsn that indicate that the product may have been damaged during shipping. THE GOOD EARTH GLOBAL will either issue a refund for that product, or provide a replacement shipment per your request. Any Refunds due will be processed within 5 business days from the time of notification to THE GOOD EARTH GLOBAL, and should be made to the same payment method used for the order.
PRODUCT QUALITY COMPLAINT
If for any reason the product which you receive is defective due to manufacturing issues, please contact THE GOOD EARTH GLOBAL as soon as possible. You will be offered with an option for a full refund of that product or the option to have a replacement product shipped to you at no cost. Any Refunds due will be processed within 7-14 business days from the time of notification to THE GOOD EARTH GLOBAL, and it will be made to the same payment method used for the order. Product quality complaint must be made within 30 days of purchase date.
RETURNING UNUSED, SEALED PRODUCT
Refunds will be issued for products which can be returned to our warehouse unused and still in their original sealed condition. Instructions on returning the product will be given you at that time. The customer will be responsible for the return shipping cost. No restocking fees will be charged by THE GOOD EARTH GLOBAL. Any Refunds due will be processed within 5-7 business days from the date of product return to THE GOOD EARTH GLOBAL, and it will be made to the same payment method used for the order. In order to be eligible for a return or refund for any reason, the product must be returned within 30 days from original order date.
Product exchanges will not be accepted. You may return any unopened product for a full refund, and place an order for the new products you wish to purchase.
You may cancel an order at any time without penalty until the product is shipped. Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused, Sealed Products. Any Refunds due will be processed within 7-14 business days from the date of the return of product to THE GOOD EARTH GLOBAL, and it will be made to the same payment method used for the order. If the order is cancelled before shipment, the payment will be cancelled within 1 business day.
No refunds or exchanges will be issued for products which have been opened, unless there is a Product Quality issue related to that product that can be verified.
INTERNATIONAL SHIPMENTS REJECTED AT CUSTOMS
No refunds will be issued for products which are rejected for import at Customs of any country, unless they are returned to THE GOOD EARTH GLOBAL in the original unbroken packaging and in good condition. Ultimately the customer must take responsibility for ensuring legal compliance with the Customs enforcement agency of their country before ordering. If a shipment is returned to THE GOOD EARTH GLOBAL for any reason, the product cost of the shipment will be refunded, but not the shipping costs.
Any dispute will be arbitrated and resolved in Australia under that law.